>> Customer Service
At old-phones.com we pay a lot of attention
to customer satisfaction. We select our products and plan
our services very carefully, and make ourselves available
to talk with customers about their experiences with us.
Should you ever have reason to contact us about your purchase
or any other matter, please do not hesitate to do so -
our friendly service team will be glad to hear from
you, and we will do everything we can to help you.
If you wish to read about our easy offline payment options,
please click here.
Contacting the old-phones.com service team is very
Despatch and delivery times
||UK Freephone 0800 01 88844
International callers please dial:
+44 800 01 88844
Garling Consulting Ltd
Old Bristol Rd
Most products are despatched from our UK warehouse in Stowmarket.
Warehouse manger Shirley (below, on the right) ensures that
packages are sent out on time and Venetta (on the left)
will make sure your goods are packed so that they arrive
in perfect condition. Standard delivery time in the UK is
3-5 days. However, if you need your goods sooner, please
give a call as we are often able to assist.
If you need to return your order to us for any reason, please
call us first to arrange your return. If for any reason
the goods we deliver are faulty and we delivered your product
in the UK, let us know within 7 days of receipt of your
product and we will refund your costs of returning the package
to us within the UK, if returning the product is necessary
for repair or replacement. If the goods are returned for
any other reason, including failed delivery, you will be responsible for the shipping
costs - we recommend you use a recorded delivery service.
Our returns policy does not affect your statutory rights
as a consumer. Change of heart returns do not apply to any
products that are specially made to order. more
Orders can be cancelled if agreed with us before your package
has been consigned or despatched. Once your package is on
its way to you, you can still return your product to us
(see "Returning goods above").