Customer Service

At old-phones.com we pay a lot of attention to customer satisfaction. We select our products and plan our services very carefully, and make ourselves available to talk with customers about their experiences with us. Should you ever have reason to contact us about your purchase or any other matter, please do not hesitate to do so - our friendly service team will be glad to hear from you, and we will do everything we can to help you. If you wish to read about our easy offline payment options, please click here.


Contacting us

Contacting the old-phones.com service team is very simple:

Despatch and delivery times

Most products are despatched from our UK warehouse in Stowmarket. Warehouse manger Shirley (below, on the right) ensures that packages are sent out on time and Venetta (on the left) will make sure your goods are packed so that they arrive in perfect condition. Standard delivery time in the UK is 3-5 days. However, if you need your goods sooner, please give a call as we are often able to assist.




Returning goods

If you need to return your order to us for any reason, please call us first to arrange your return. If for any reason the goods we deliver are faulty, let us know within 7 days of receipt of your product and we will refund your costs of returning the package to us, if returning the product is necessary for repair or replacement. If the goods are returned for any other reason, you will be responsible for the shipping costs - we recommend you use a recorded delivery service. Our returns policy does not affect your statutory rights as a consumer. Change of heart returns do not apply to any products that are specially made to order. more info.


Order Cancellation

Orders can be cancelled if agreed with us before your package has been consigned or despatched. Once your package is on its way to you, you can still return your product to us (see "Returning goods above").